Refund policy

 

Thank you for shopping with us!

Please read our policy carefully before placing your order.

 

Important Instructions for All Customers:

  • Kindly make sure to record a 360° unboxing video while opening your parcel.
  • The video should be clear, continuous & without any pause or cuts.
  • This video is mandatory for any claim related to damage, missing items, or wrong product.

 

Shipping & Delivery Timeline:

  • Order Dispatch: Within 2-3 Working Days
  • Delivery Time: 7-10 Working Days (excluding Sundays & Public Holidays)

 

Note: Delivery time may vary based on your location & courier service availability.

 

Return & Refund Policy:

As all our products are carefully customized & specially made on order, we follow a No Return / No Refund policy except for damaged products (with proof).


Returns / Refunds NOT Accepted for:

  • Slight color variations (5-10%) due to lighting, photography, or screen resolution.
  • Customer dislike after receiving the product.
  • Size issues – since products are stitched as per the size selected by the customer during ordering.
  • Minor imperfections like loose threads, small marks, or zari pull — which are common in handwork or delicate fabrics.
  • Delays caused by courier partners or incorrect address details given by customer.


Order Cancellation Policy:

If you wish to cancel your order after placing the order but before dispatch, please contact us as soon as possible.

For cancellations/refund requests made after the order is confirmed, a 5% cancellation/processing fee will be deducted from the total order amount, and the remaining eligible amount will be refunded.

Once the order has been dispatched, cancellation requests will not be accepted.

 

Exchange Policy: (Applicable Only for Damaged or Wrong Product)

We only accept exchanges if:

  • The product is received in damaged condition.
  • You received a wrong product different from your order.
  • The issue is clearly visible in the 360° unboxing video.

Without unboxing video, exchange requests will not be processed.


 

 

Note:

 

  • Exchange request must be raised within 24 hours of receiving the parcel.
  • After verification of the video proof, a new product will be sent.
  • Exchange is subject to stock availability.
  • No cash refunds under any condition.

 

 

 

Size Issues Policy:

“Please double-check your measurements before placing the order.”

 


All our outfits are custom-stitched based on the size provided by you.

Hence, returns or exchanges for size issues are strictly not accepted.


 

 

Final Note:

We believe in customer satisfaction and delivering quality products.

 

But kindly understand, this is a clothing & customized product business — where minor variations or small imperfections are natural & not considered defects.