Refund policy

 

Thank you for shopping with us!

Please read our policy carefully before placing your order.

 

Important Instructions for All Customers:

  • Kindly make sure to record a 360° unboxing video while opening your parcel.
  • The video should be clear, continuous & without any pause or cuts.
  • This video is mandatory for any claim related to damage, missing items, or wrong product.

 

Shipping & Delivery Timeline:

  • Order Dispatch: Within 2-3 Working Days
  • Delivery Time: 7-10 Working Days (excluding Sundays & Public Holidays)

 

Note: Delivery time may vary based on your location & courier service availability.

 

Return & Refund Policy:

As all our products are carefully customized & specially made on order, we follow a No Return / No Refund policy except for damaged products (with proof).


Returns / Refunds NOT Accepted for:

  • Slight color variations (5-10%) due to lighting, photography, or screen resolution.
  • Customer dislike after receiving the product.
  • Size issues – since products are stitched as per the size selected by the customer during ordering.
  • Minor imperfections like loose threads, small marks, or zari pull — which are common in handwork or delicate fabrics.
  • Delays caused by courier partners or incorrect address details given by customer.


Exchange Policy: (Applicable Only for Damaged or Wrong Product)

We only accept exchanges if:

  • The product is received in damaged condition.
  • You received a wrong product different from your order.
  • The issue is clearly visible in the 360° unboxing video.

Without unboxing video, exchange requests will not be processed.


 

 

Note:

 

  • Exchange request must be raised within 24 hours of receiving the parcel.
  • After verification of the video proof, a new product will be sent.
  • Exchange is subject to stock availability.
  • No cash refunds under any condition.

 

 

 

Size Issues Policy:

“Please double-check your measurements before placing the order.”

 


All our outfits are custom-stitched based on the size provided by you.

Hence, returns or exchanges for size issues are strictly not accepted.


 

 

Final Note:

We believe in customer satisfaction and delivering quality products.

 

But kindly understand, this is a clothing & customized product business — where minor variations or small imperfections are natural & not considered defects.